Optimal Group

Privacy Policy

Welcome to the Privacy Policy of Optimal Group, accessible from https://optimal-group.org. Optimal Group (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide you with the best possible financial services. The information we collect can include:

Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Financial information (including bank account details, investment data, etc.)
  • Identification documents (such as passport, driving license, etc.)
  • Employment details
  • Date of birth
  • National Insurance number

Non-Personal Information

  • Browser type and version
  • IP address
  • Time zone setting
  • Device information
  • Operating system and platform
  • Pages visited and time spent on site

2. How We Use Your Information

Optimal Group uses the information we collect for a variety of purposes:

  • To provide financial services: We use your personal data to offer you financial products and services tailored to your needs, including managing your accounts and processing transactions.
  • To improve our services: We analyze user behavior and feedback to enhance our offerings and provide better customer service.
  • To communicate with you: We may contact you via email, phone, or mail to provide updates, answer inquiries, or offer customer support.
  • To comply with legal and regulatory obligations: We process your data to fulfill legal duties under financial regulations and anti-money laundering laws.
  • To prevent fraud: We use your information to detect and prevent fraudulent activities and maintain the security of our systems.
  • To conduct marketing activities: With your consent, we may send you promotional materials and information about our services.

3. Legal Basis for Processing Personal Data

Under the General Data Protection Regulation (GDPR), our legal basis for collecting and using your personal information includes:

  • Consent: When you provide consent to process your personal data for specific purposes.
  • Contractual necessity: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
  • Legal obligation: When processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate interests: When processing is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests.

4. Sharing Your Information

We may share your personal information with third parties under the following circumstances:

  • Service Providers: We engage third-party service providers to assist us in providing services to you, including IT support, payment processing, and analytics. These providers are obligated to maintain the confidentiality and security of your information.
  • Legal and Regulatory Authorities: We may disclose your information to law enforcement or other governmental bodies as required by law or regulation.
  • Business Transfers: If Optimal Group undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity.

5. International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) that may not have data protection laws equivalent to those in your country. We ensure adequate protection for such data transfers in compliance with applicable legal requirements.

6. Data Retention

Optimal Group retains your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. The specific retention period depends on the nature of the data and the context in which it is processed.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, firewalls, access controls, and regular security audits.

8. Your Data Protection Rights

Under UK data protection law, you have the following rights regarding your personal information:

  • Right to Access: You have the right to request access to your personal data and receive a copy of the information we hold about you.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete information.
  • Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: You have the right to request the restriction of processing your personal data under specific conditions.
  • Right to Data Portability: You have the right to request the transfer of your data to another organization or directly to you in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data, including for direct marketing purposes.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable law.

9. Cookies and Tracking Technologies

Optimal Group uses cookies and similar tracking technologies to collect information about your interactions with our website. Cookies are small data files stored on your device that help us improve user experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites that are not operated by Optimal Group. We are not responsible for the content, privacy policies, or practices of these third-party sites. We encourage you to review the privacy policies of any sites you visit.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware of such collection, we will take steps to remove that information promptly.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant updates by posting the revised policy on this page. Please review this policy periodically for the latest information on our privacy practices.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: